Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.


minus Support-SF9 SilverFast 9
minus 10_usage Usage Questions
bitdepthVery dark scan results (when creating raw data HDRi RAW files)
HDR(i) RAW files are being saved using gamma 1.0.

benutzungsfragenWhich side of the film should face upwards?
The manufacturers give advice on this so the scans are correctly aligned.
However, we generally recommend that you put the emulsion side down and rotate / mirror the image in SilverFast if necessary. The reason is to prevent dust from settling on the emulsion side, which is very difficult to clean.
You can easily identify the emulsion side. It is generally more dull and can show structure. The non-emulsion side is generally more shiny and flat.

technischefrageMy scans have stripes in them
There can be various reasons for stripes in an image.

1. Equally spaced, thick, red or blue lines.

Your SilverFast version might be using an outdated license.
- Open the Welcome screen's Service dialog
- Click the Reset SN and quit button
- Restart SilverFast and enter your most recent serial number

2. Fuzzy grey lines

These are most likely the result of dust on the lamp or sensor. Please consult your scanner's manual or manufacturer support on how to clean the device.

3. Fine, colored lines

These can be the result of electrical interference, especially from fluorescent lights, freezers, air conditioner, air fan, or similar devices.
Power strips with overvoltage protection can help to prevent this.
However, in some cases such stripes might be the result of a damaged device.

benutzungsfragenHow can I make sure I get high quality scans?
- selecting resolution
- improving sharpness
- reducing noise
- optimizing Dynamic Range

benutzungsfragenHow do I quickly get a natural looking image?
SilverFast offers various automatic image adjustment methods. Using them will automatically set the highlights, shadows and gradation to suit your individual image content.

bitdepthWhich bit-depth should I use?
48->24 Bit is the standard option used for .jpg images and most standard image files.

frameHow do I set up a batch scan with my flatbed scanner?
To be able to batch scan your images, you first need to create individual scan-frames for each image. The easiest way to do this is using the "find frames" option in the frame menu.

Each frame has it's own settings. You can setup one frame and the use the "copy settings to all frames" option, also to be found in the frame menu.

To start the batch simply click an d hold the scan button to select batch-scan from the appearing pop-up menu.
plus 00_general General Questions