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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 10_usage Usage Questions
scansunscharfcolArtifacts and distortions in iSRD corrected images
In case you downloaded our SilverFast 8.8.0r9 update and experience issues similar to the image shown on the right, please download the update from our website again and reinstall it.

Please note that this issue can also occur with B&W images and certain dense Kodachrome films. In this case the issue occurs because the dense emulsion is blocking the scanner's infrared channel. (more info here)
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isrdiSRD infrared scratch and dust removal.
iSRD is a fully automatic scratch and dust removal tool. It detects defects through the hardware using the scanners infrared sensor.

This option is only available for transparency scans and scanners which offer an infrared channel.

It can not be used with silver halide based B&W film. The silver halide emulsion of these films block the infrared beam (more info here).
 

srdxSRDx scratch and dust removal.
SRDx is the new advanced software sided scratch and dust removal. It is especially suited for correcting B&W and high-density Kodachrome film. To view the changes you have to activate the 1:1 or HQ preview in the SRDx tool dialog.

The Ai Studio and HDR Studio expert dialog offers the possibility to use up to four masks to limit the correction to certain areas. Each mask can have different settings to allow precise corrections. The new brush and eraser tools also allow for a much more easier handling and a quick correction of your images.

SRDx is included in all SilverFast versions since version 8.8 and replaces SRD. Masking, brush and eraser functions are only available in Ai Studio and HDR Studio.
 

srdSRD scratch and dust removal.
SRD is the software sided scratch and dust removal. Other than the hardware based iSRD this tool must be adjusted individually to each image. To view our changes you have to activate the 1:1 preview in the SRD tool dialog.

The expert dialog offers the possibility to use masks to limit the correction to certain areas. SilverFast Ai Studio offers up to four layers with different settings.

SRD has been replaced by the more advanced SRDx in version 8.8
 

scansunscharfbwScans from Black&White negatives show artifacts.
 
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