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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 70_apple_osx Apple OSX
OSXOS X/macOS installation package shows an expired certificate.
When starting the SilverFast installer on OS X/macOS you might encounter the following information window.
cert

This is a security information from Apple to raise awareness on the state of the included software certificate. The Installer is of cause fully usable and save. It was only downloaded or created before Apple's certificate update day.

To obtain an installer with a current certificate simply download the update here from our website again and install that.

OSXThe font in SilverFast is hard to read on my Mac.
 

OSXmacOS High Sierra shows OSStatus error on DVD installation.
macOS High Sierra currently has an issue when installing directly from a DVD.
To solve this simply download and install the latest update from our website. Our updates are always full installation files.
Alternatively you can copy the installation file from the DVD to your desktop and execute it from there.
 

OSXOSX: My 32 bit Quato/Canon/Epson scanner was not found on my Mac 64 bit system.
Concerns the following scanners:
Quatographic:
Intelliscan 5000

Canon:
Canon 8800F
Canon 8600F

Epson:
EPSON 2400 (Photo) / GT-9300UF
EPSON 2450 / GT-9700F
EPSON 2480
EPSON 2580
EPSON 4490 / GT-X750
EPSON V10 / GT-S600
EPSON V100 / GT-F650
EPSON V30
EPSON V300 / GT-F720
EPSON V33
EPSON V330
EPSON V350 / GT-F700
EPSON V37
EPSON V370
EPSON V500 / GT-X770
EPSON V550
EPSON V600 / GT-X820
EPSON 1680 / 1680-Pro / ES-2200

 

OSXOSX: 10.9 and newer My SilverFast halts unexpectedly.
App Nap might stop SilverFast while you are using other software.
 

OSXI just updated and my SilverFast icon just bounces in the dock when I try to start it.
Please make sure that the most recent updates are installed for all your SilverFast versions. Each module for the relevant scanner(s) must be downloaded and installed separately.

The best solution is to use the automated update feature. This can be found in the welcome window's service dialog.
 
plus 60_specificscanner Scanner specific general issues
plus 40_unlock Serialisation issue
plus 10_usage Usage Questions
plus 00_general General Questions
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