Technical Support-Hotline

From Monday to Friday you can reach our support hotline.


Availability US office:
2:00 p.m. - 5:00 p.m. EST (Eastern Standard Time)
Availability German office:
4:00 a.m. - 6:00 a.m. EST and
8:00 a.m. - 10:00 a.m. EST

Phone: (+1) 941-351-9400
Fax: (+1) 941-351-9402
(Please add an email address if possible!)

Europe, Asia, Africa, Australia, Oceania

10:00 a.m. - 12:00 a.m. CET (Central European Time) and
2:00 p.m. - 4:00 p.m. CET

Phone: (+49) (0)431-5600938
Fax: (+49) (0)431-5600979

In order to help you as quickly and effectively as possible, please provide the following information:
  • -Your operating system
  • -Your scanner model
  • -Your SilverFast version
       (e.g. 8.8.0r8)
  • -Your SilverFast serial number
  • -Your registered e-mail address

inApp Support

You can also contact us from within SilverFast. In the Help menu you will find the entry "Request Online Support". This has the advantage, that it will provide us with your log and support files. helpen

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Please fill in the information below. We will contact you as soon as possible. ( * =required info)

SilverFast product *:
SilverFast version (e.g. 9.0.3) *:
SilverFast serial number (SF6-SF8): Where do I find my serial number?
Operating system *:
Host program:
(please enter manufacturer/model or "n/a") *:
Firmware version:

Your message to LaserSoft Imaging *:

Title 1:
Title 2:
First Name *:
Last Name *:
Country *:
Email address *:
Forward a copy of this email message to me:
Please click only once. It may take a moment until the data is submitted.