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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 10_usage Usage Questions
bitdepthVery dark scan results (when creating raw data HDRi RAW files)
HDR(i) RAW files are being saved using gamma 1.0.
 

benutzungsfragenHow can I make sure I get high quality scans?
- selecting resolution
- improving sharpness
- reducing noise
- optimizing Dynamic Range
 

benutzungsfragenHow do I quickly get a natural looking image?
SilverFast offers various automatic image adjustment methods. Using them will automatically set the highlights, shadows and gradation to suit your individual image content.
 

bitdepthWhich bit-depth should I use?
bitdepth24
48->24 Bit is the standard option used for .jpg images and most standard image files.
 

frameHow do I set up a batch scan with my flatbed scanner?
To be able to batch scan your images, you first need to create individual scan-frames for each image. The easiest way to do this is using the "find frames" option in the frame menu.

Each frame has it's own settings. You can setup one frame and the use the "copy settings to all frames" option, also to be found in the frame menu.

To start the batch simply click an d hold the scan button to select batch-scan from the appearing pop-up menu.
 
plus 00_general General Questions
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