Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.


minus Support-SF9 SilverFast 9
minus 70_apple_osx Apple OSX
OSXI just updated and my SilverFast icon just bounces in the dock when I try to start it.
Please make sure that the most recent updates are installed for all your SilverFast versions. Each module for the relevant scanner(s) must be downloaded and installed separately.

The best solution is to use the automated update feature. This can be found in the welcome window's service dialog.
plus 65_windows_win Windows specific Questions
plus 60_specificscanner Scanner specific general issues
plus 10_usage Usage Questions
plus 00_general General Questions