Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.


minus Support-SF9 SilverFast 9
minus 80_salesinfo After sales question
serienummer_verlorenI did already purchase, but have trouble getting the software or have no serial number.

kostenloser_upgradeHow do I get my free Upgrade for SilverFast 9?
In case you purchased SilverFast 8 within the last two months you possibly can get a free upgrade.

ware_nicht_erhaltenI ordered software on CD or extras to be send to me by post, but haven't received anything yet.
Please contact our staff in order to clarify matters.
If you've received an invoice number, please state it in your request.

downloadproblemI placed a download order, what now?
Please don't expect software being sent to you.
Instead, use the serial number you've been provided by email to access the download section of our website.

kunde_rechnungCan I have an invoice for my previous order, please?
Of course, please state your invoice number.

LSI-CDI can't find my SilverFast CDROM and need a replacement.
A replacement CDROM can be provided for a service charge.
Please explicitely state what scanner this is for and your SilverFast serial number.
Get your new CD here.

downloadproblemI cannot download the software.
Please give the SilverFast serial number you're trying to download with.
Time and date when you tried might prove helpful for us to identify the problem.
plus 50_registry Questions regarding the registration
plus 10_usage Usage Questions
plus 00_general General Questions