FAQ, Manuals, Videos, Online Support and Software Registration

Help Center & FAQ

Our new Help Center is the first place to go, if you have any questions or problems. In the FAQ (Frequently Asked Questions) section you will find answers to the most frequently asked questions about SilverFast and our other products. There is more know-how and operating instructions to discover in our Knowledge Base. Through our Help Center, you can also submit a request directly to our support team.

Documentation

In this section you will find numerous SilverFast PDF manuals and instructions. Use the Filter box on the left to look for feature specific manuals or instructions in your language. Most PDFs are available in English and German.

Video Tutorials

It's not mandatory to read page-long instruction manuals to learn how to use SilverFast. Instead you may like to watch some of our tutorial videos, each introducing a single SilverFast feature and just a few minutes long.

First Step Guide

Our SilverFast software is completely new to you? This First Step Guide teaches how to start with SilverFast scanner software or SilverFast HDR software to achieve brilliant results. The First Step Guide is available in English, German, French and Spain.

First Step Guide

Software Registration

Here you can register your SilverFast version 8 software. No separate registration is required to use SilverFast version 9. All you need for SilverFast 9 is a MySilverFast user account, which is automatically created when you purchase the software.

Activation Key

You have received an Activation Key for SilverFast 8 or for PrinTao 8 (for example from your dealer)? Click here to convert this key into a serial number or license file. For SilverFast 9 you need a MySilverFast user account.

TeamViewer

TeamViewer is a desktop sharing software e.g. for remote maintenance. It is completely free for home users. Download the current Mac or Windows version of the TeamViewer desktop sharing software here.

Support Tool

If you have technical problems with SilverFast, e.g. if it does not start anymore, you can use our support tool to contact us. In addition to your message, it will also transmit some technical data (SSL-encrypted), which enables a quick error analysis to our support team. Please extract the data from the ZIP archive (Windows) or double-click the DMG file (macOS). Then run the included SilverFast Support Tool.