Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Support Assistant (FAQ)
Deactivate App Nap

in OSX 10.9 SilverFast stopps unexpectedly.

App Nap might stop SilverFast while you are using other software.

Right-click the SilverFast 8 app in its installation folder and select information from the context menu.
(/Applications/SilverFast Application/SilverFast 8/SilverFast 8.app)

Activate the Prevent App Nap checkbox.

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