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Note: Caution when updating to macOS Mojave (10.14) and macOS Catalina (10.15)




Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus 70_apple_osx Apple OSX
OSXHow to install Braun, Microtek, Pacific Image Electronics, Plustek, Reflecta, and Quato scanner device drivers on a macOS system.
To use devices from Braun, Microtek, Pacific Image Electronics, Plustek, Reflecta, and Quato, the installation of device drivers is required. There are two ways to install these drivers:

1. Automatic installation (internet connection required)
If the SilverFast Installer finds an online connection, it will automatically download and install the latest drivers for you. If you cannot provide an internet connection for the installation program, please install the drivers as described under point 2. If you have established an internet connection after having started the installer, please restart the installation program.


2. Manual installation
If no internet connection is available for the installation, please install the device drivers manually before starting SilverFast. Installing these drivers is necessary for SilverFast being able to recognize your scanner as the image source.

2.1 Download device drivers:
You will find the device drivers on our driver download website:

Plustek:https://download.silverfast.com/sf8/drivers/mac/Plustek.zip

Microtek:https://download.silverfast.com/sf8/drivers/mac/Microtek.zip

Braun/Reflecta/Pacific Image Electronics:https://download.silverfast.com/sf8/drivers/mac/AFL.zip

Quato:https://download.silverfast.com/sf8/drivers/mac/Quato.zip
Please download the drivers from our website and unpack them by double-clicking.

2.2 Copy device drivers to:
Please copy the extracted folder into the specified folder in the Library directory of your operating system.
e.g.: OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files
The final folder structure should look like this:
e.g.: OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Plustek
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Microtek
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Quato
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨AFL
 

OSXThe JobMonitor can not connect to my SilverFast Application.
Please make sure:
- that the JobMonitor is activated in the welcome screen's service dialog.
- that both your iOS device and your computer are on the same network.
- that your firewall is configured to allow network access by SilverFast.
 

OSX Note: Caution when updating to MacOS Mojave (10.14)

OSXOS X/macOS installation package shows an expired certificate.
When starting the SilverFast installer on OS X/macOS you might encounter the following information window.
cert

This is a security information from Apple to raise awareness on the state of the included software certificate. The Installer is of cause fully usable and save. It was only downloaded or created before Apple's certificate update day.

To obtain an installer with a current certificate simply download the update here from our website again and install that.

OSXNew USB-C MacBook Connectivity
Current Apple computers provide a modern Thunderbolt connection. This port is fully USB-C 3.1/FireWire compatible and is therefore suitable for connecting scanners. A compatible adapter cable is required for the connection.

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In case of problems, please check first if your scanner is shown in the macOS system report. The device must be displayed there in the Hardware/USB or FireWire section.
(Apple Symbol -> About this Mac -> System Report...)

If the scanner is not displayed there, please check if the device is instead displayed as a different device that you do not know. This could be a hard disk for example. If this is the case, your adapter does not meet the necessary requirements for connecting a scanner.

Please note that the USB-C ports on current MacBooks require two or more adapters to support FireWire. If you encounter any difficulties, please disconnect and reconnect the adapters.
 

OSXThe font in SilverFast is hard to read on my Mac.
 

OSXmacOS High Sierra shows OSStatus error on DVD installation.
macOS High Sierra currently has an issue when installing directly from a DVD.
To solve this simply download and install the latest update from our website. Our updates are always full installation files.
Alternatively you can copy the installation file from the DVD to your desktop and execute it from there.
 

OSXOSX: My 32 bit Quato/Canon/Epson scanner was not found on my Mac 64 bit system.
Concerns the following scanners:
Quatographic:
Intelliscan 5000

Canon:
Canon 8800F
Canon 8600F

Epson:
EPSON 2400 (Photo) / GT-9300UF
EPSON 2450 / GT-9700F
EPSON 2480
EPSON 2580
EPSON 4490 / GT-X750
EPSON V10 / GT-S600
EPSON V100 / GT-F650
EPSON V30
EPSON V300 / GT-F720
EPSON V33
EPSON V330
EPSON V350 / GT-F700
EPSON V37
EPSON V370
EPSON 1680 / 1680-Pro / ES-2200

 

OSXOSX: 10.9 and newer My SilverFast halts unexpectedly.
App Nap might stop SilverFast while you are using other software.
 

OSXI just updated and my SilverFast icon just bounces in the dock when I try to start it.
Please make sure that the most recent updates are installed for all your SilverFast versions. Each module for the relevant scanner(s) must be downloaded and installed separately.

The best solution is to use the automated update feature. This can be found in the welcome window's service dialog.
 
plus 65_windows_win Windows specific Questions
plus 60_specificscanner Scanner specific general issues
plus 20_update How to Update/Upgrade
plus 10_usage Usage Questions
plus 06_negafix NegaFix
plus 00_general General Questions
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