Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Support Assistant (FAQ)
How can I launch SilverFast with custom frame settings?

When I create a new frame SilverFast it does not offer the settings I need. I always have to set them manually for each frame.

SilverFast uses individual settings for each frame. Every new frame uses the default values.

In SilverFast Ai Studio it is possible to save frame settings and use them as presets.

Please follow these steps:
  1. Draw your scan frame and make all necessary settings.
  2. Then open the "Frame" menu and select Settings -> Save Frame Settings.
  3. These saved settings can then be used as default settings in the Preferences-> General-> Default Setting pull-down menu.
  4. Now every new frame will use these settings.

My problem is now solved. My problem is still not solved.
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