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Note: Caution when updating to MacOS Mojave (10.14)




Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
My Epson Scanner is not found by SilverFast.

SymptomSymptom:
My EPSON scanner is not found by SilverFast.

ProblemProblem:
On some systems EPSON scanners do not function well trough FireWire.

SolutionSolution:
Make sure you connect the scanner directly to a USB port. Do not use a hub or USB extension.

Make sure the latest EPSON scan utility driver is installed. This is required on all operating systems. Simpler pre-installed drivers like the ICA driver are not sufficient.

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