Terms of Sales and Cancellation Policy of LaserSoft Imaging Inc.
Notes prior to purchase:
We strongly recommend that all users download, install, and test a fully functional demo version prior to making a purchase. Free support by email is available for our demo versions, just as for the fully featured product.

After you have purchased a download version, an email containing the serial number (or a licence file) to unlock the software will be sent to you. Once this information has been mailed, we cannot grant any refunds.

SilverFast Scanner Software
Please note that the Archive Suite SE consists of the following two programs: SilverFast SE Plus & SilverFast HDR. The full Archive Suite consists of SilverFast Ai Studio & SilverFast HDR Studio. Please make sure to download and test out both programs.

If you are purchasing scanner software, please double-check you have selected the correct scanner model on the ordering form. SilverFast is specifically adapted to each supported scanner. The software you are ordering can only be used with this specific scanner model it was purchased for. Specially discounted rates are available, when purchasing SilverFast for any additional scanner model.




General Terms and Conditions/Cancellation Policy (GTC)


§ 1 Scope of application
Only the following GTC in the version valid at the time of ordering shall apply to the business relationship of the customer with LaserSoft Imaging AG. Differing conditions of the customer are not acknowledged by LaserSoft Imaging AG, unless they are agreed to explicitly in writing.

§ 2 Conclusion of contract
The presentation of products in the online shop of LaserSoft Imaging AG does not represent a legally binding offer but rather represents an invitation to place an order. Errors are excepted. 
By clicking the "Order" button, the customer places a binding order to purchase the products selected on the order page. The customer will initially receive a confirmation of the receipt of the order by email at the email address the customer has provided (order confirmation). The order is accepted by LaserSoft Imaging AG by sending an order confirmation to the customer via email, by delivering the ordered product, or making the software product available for download.

After the contract has been concluded when ordering software, the customer will receive a license key in the form of a serial number required to activate the ordered software.

§ 4 Costs of return shipments when exercising the right of cancellation
If, after products to be delivered by mail have been ordered, the customer exercises the statutory right of cancellation, the customer is to bear the regular costs related to a return in cases where the goods delivered correspond with the order. Otherwise the return is free of charge for the customer. Packages, which are not prepaid, will not be accepted. In case of a return, please contact us and we will try to ensure a quick and smooth transaction. (Email: sales@silverfast.de)

§ 5 Prices and terms of payment
All prices listed in the online shop are final and include the statutory VAT. Shipping costs for products to be shipped are added as specified.

Payment is made according to the payment method chosen by the customer during the order process.

§ 6 Transfer of risk
In the case of the shipment of goods to consumers within the meaning of Section 13 BGB, LaserSoft Imaging Inc. bears the risk of loss or damage to the goods until delivery is made to the customer. If the customer is an entrepreneur pursuant to Section 14 BGB, the risk of accidental loss or deterioration of the goods passes to the customer upon delivery of the goods to the person designated to carry out the shipment. The goods are also deemed handed over if the customer is in default of acceptance.

§ 7 Warranty
If the customer is a consumer according to Section 13 BGB, the statutory warranty provisions apply without limitation. If the customer is an entrepreneur pursuant to Section 14 BGB, the warranty period is 1 year as of the delivery of the goods, unless LaserSoft Imaging Inc. fraudulently concealed a defect or, in a particular case, a particular quality of the goods was guaranteed. The goods are deemed delivered upon receipt of the serial number in the case of a software download. Entrepreneurs must notify LaserSoft Imaging Inc. in writing of defects within a period of two weeks as of receipt of the goods. The goods are deemed received upon receipt of the serial number in the case of a software download. Warranty claims are otherwise excluded. The entrepreneur bears the full burden of proof for all elements of the claim. LaserSoft Imaging Inc. must be notified of hidden defects without delay upon discovery. Defect delivery items that are suitable for shipping are, in this case, to be sent by the customer to LaserSoft Imaging Inc. and at the expense of LaserSoft Imaging Inc.. If the defect is reported wrongly, the customer is to bear the costs caused by the usual type of shipping.

§ 8 Liability
LaserSoft Imaging Inc. excludes its liability for any slightly negligent breach of duty, unless damages to the injury to life, limb or health, or claims under the German Product Liability Act (Produkthaftungsgesetz) are concerned. In cases of negligently caused property damage or financial loss, LaserSoft Imaging Inc. and its vicarious agents are only liable in the event that a significant contractual obligation is breached, limited in amount, however, to the foreseeable damage or loss typical to the contract at the time the contract is concluded. In case of damage or loss caused otherwise, LaserSoft Imaging Inc. is liable for intent and gross negligence, also of its vicarious agents, pursuant to the statutory provisions.

§ 9 Retention of title
Delivered goods remain the property of LaserSoft Imaging Inc. until payment of the full purchase price is made.

§ 10 Final provisions
If the customer is a merchant (Kaufmann), the exclusive place of jurisdiction is the competent local or regional court in Kiel, Germany. The law of the Federal Republic of Germany shall apply to the contractual relationship between the customer and LaserSoft Imaging Inc., as well as to the respective business relationships. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply. This choice of law is only applicable to a consumer where it does not result in the limitation of any mandatory statutory provisions of the country in which such consumer is domiciled or has his/her regular place of abode. Should any individual terms of these GTC be or become invalid, void or unenforceable in part or in their entirety, the validity of the remaining terms shall not be affected. Instead of the invalid provision, the applicable statutory provisions shall apply.

End of the General Terms & Conditions




More information


Ordering process
Once you have found the desired product, you can select it without obligation by checking the appropriate box or by selecting the corresponding button (radio button). By clicking the button "Proceed to Shopping Cart” you place the selected products without obligation into the shopping cart and the contents of the cart are displayed to you. To remove a product from the shopping cart, click below on the gray button "Back" and remove the corresponding check from the box or change the selection of the radio button. Then click again on "Proceed to Shopping Cart“.

If you want to purchase the products in your shopping cart, please enter your details into the form below the shopping cart. The mandatory fields are marked with an asterisk (*). Prior registration is not required. Click on the button “Next (Summary)” to double-check your data and the order once again before placing the binding order. Click on the "Back" button to make changes or on the button "Proceed to payment" to place a binding order. Your data will be encrypted. The process can be cancelled at any time by closing the browser window. The button "Reset shop" gives you the opportunity at any time to remove all items from the shopping cart and to re-start the ordering process. The individual pages provide you with additional information.

Contract text
The text of the contract is stored in our internal systems. You can view the General Terms and Conditions at any time here. The order information and the GTC will be sent to you via email. For security reasons, your order information is no longer accessible online after the order has been placed.