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Please put now your original SilverFast CD-ROM in your optical drive before starting up SilverFast.
Wait until your computer has recognized the CD, then start up SilverFast.

The serialization dialogue should appear. Please enter something into the first name and the last name field, as well as the SilverFast serial number.
The serial number is a 30-digit-combination of numbers (1-9) and letters (A-Z, no O's) in six quintets interleaved with dashes ("-").

If SilverFast doesn't accept the serial number, it will highlight the serial field and beep a sound.
If it does accept the number, it will access the CD to check if it is an original SilverFast CD.

If the CD is damaged or no original SilverFast CD, it will ask you to insert the SilverFast CDROM, although it already is inserted in your computer's optical drive.

Another problem could be that SilverFast doesn't not accept the serial number as valid.

In both cases, you need to contact our support staff. Please select the "My problem is still not solved" link below.