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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Assistant de support (FAQ)
Kodachrome calibration does not generate an ICC/ICM profile

SymptomSymptom:
SilverFast does not create a Kodachrome ICC/ICM profile when calibrating a kodachrome target.

ProblemProblem:
Older SilverFast Versions do not have the necessary algorithms to correctly detect Kodachrome targets. Therefor it can not create a correct ICC/ICM Profile.

SolutionSolution:
Download and install the latest SilverFast version to receive fill Kodachrome support. If you are using a SilverFast 6 (up to 6.4) version you have to buy an upgrade to the newest release of SilverFast from our webshop.

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