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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Assistant de support (FAQ)
How do I batch-scan with a magazine scanner with SilverFast?

SymptomSymptom:
I plan to scan my slides with a Reflecta Digitdia (or Braun Multimag Slidescan or Pacific Image Electronics Powerslide) magazine scanner.

ProblemProblem:
What are the minimum required settings?

SolutionSolution:
On the "General" tab of SilverFast's main dialogue/scan control window you want to set "Portrait" and "Landscape" to "Find frame" with SilverFast 6.5 versions.
If necessary, you are able to adjust this option further with help of the parameter: > Options > Auto > Auto frame reduction.

Also on the "General" tab, please ensure that Scan-mode is set to "Batch(File)" instead of "Normal(File)".
When changing to "Batch(File)" the option "Original" should automatically be changed from "Transparant" to "Document feeder".

Every time you change the magazine you should check the magazine settings, and if necessary, to adjust them. This is because SilverFast cannot simply aquire the pieces of information like position of slide within the magazin, or overall magazine capacity from the scanner itself.
You can call the magazine settings with a button on the vertical button bar of the left-hand border on the prescan window.

If you want the scanned images to be automatically optimized, please enable > Options > Auto > Auto by ADF.

Unfortunately this FAQ entry can only provide very basic hints. We are likely to translate a much more detailed addendum soon, but if you can read German, please do check our addendum for the use of magazine scanners right away.


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