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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 60_specificscanner Scanner specific general issues
focusMy EPSON V700/750/800/850 does not create sharp images.
These devices use a fix focus lens system. The focus depends on the chosen scan mode. The normal transparency mode focuses at the hight of the film holders. The wide transparency and reflective modes place the focus at the surface of the glass plane.

When using the film holders it is further possible to adjust the hight of the film holder.

Make sure you have selected a sufficient resolution.
 
plus 10_usage Usage Questions
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