Quick Links







Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF9 SilverFast 9
minus 00_general General Questions
FrageI can't find the information I am looking for on the website. How can I contact you?
You might want to use the website search feature.
 

technischefrageGeneral Issues:
If none of the above applies to your case please check the following:

Is your scanner directly connected to your computer?
Please do not use a hub or extension cable for your USB/FireWire connection.

Do you have any other devices attached which might cause a conflict?
This often is the case with other imaging devices. (other scanners, cameras, multi function printers, graphic tablets,...) We also get an increasing number of reports about external hard drives causing issues.

In case you have any such devices attached please make a test after disconnecting them.
 
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