Quick Links







Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 70_apple_osx Apple OSX
OSX Note: Caution when updating to MacOS Mojave (10.14)

OSXOSX: My Plustek/Quato/Canon/Epson/Mediaxscanner was not found on my Mac 64bit system.
Concerns the following scanners:
Plustek:
Opticfilm 7300
Opticfilm 7500i

Quatographic:
Intelliscan 5000

Canon:
Canon 8800F
Canon 8600F

Epson:
Epson 2400 (Photo) / GT-9300UF
Epson 2450 / GT-9700F
Epson V600 / GT-X820
Epson 4490 / GT-X750
Epson V10 / GT-S600
Epson V100 / GT-F650
Epson V300 / GT-F720
Epson V330
Epson V350 / GT-F700
Epson V500 / GT-X770
Epson V600 / GT-X820
Epson 1680 / 1680-Pro / ES-2200

Mediax:
SilverScan 7200Pro

 

OSXI just updated and my SilverFast icon just bounces in the dock when I try to start it.
Please make sure that the most recent updates are installed for all your SilverFast versions. Each module must be downloaded and installed separately.

The best solution is to use the automated update feature. This can be found in the welcome window's service dialog.
 
plus 65_windows_win Windows specific Questions
plus 60_specificscanner Scanner specific general issues
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