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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF9 SilverFast 9
minus 10_usage Usage Questions
technischefrageHow to reset SilverFast to factory defaults?
You can reset SilverFast through the Service Dialog in the SilverFast welcome screen.
9reseten
 
benutzungsfragenWhich side of the film should face upwards?
The manufacturers give advice on this so the scans are correctly aligned.
However, we generally recommend that you put the emulsion side down and rotate / mirror the image in SilverFast if necessary. The reason is to prevent dust from settling on the emulsion side, which is very difficult to clean.
You can easily identify the emulsion side. It is generally more dull and can show structure. The non-emulsion side is generally more shiny and flat.
benutzungsfragenI got an Archive Suite. How do I start it's components?
The Archive Suite contains both the SilverFast Scanning software and the SilverFast HDR (Studio) offline-processing Application. Each one must be installed separately and each is started through it's own individual icon.
 
frameHow do I set up a batch scan with my flatbed scanner?
To be able to batch scan your images, you first need to create individual scan-frames for each image. The easiest way to do this is using the "find frames" option in the frame menu.

Each frame has it's own settings. You can setup one frame and the use the "copy settings to all frames" option, also to be found in the frame menu.

To start the batch simply click an d hold the scan button to select batch-scan from the appearing pop-up menu.
 
frameHow can I launch SilverFast with custom frame settings?
This also allows the creation of new frames using custom settings.
 
plus 00_general General Questions
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