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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 70_apple_osx Apple OSX
OSXHow to install Braun, Microtek, Pacific Image Electronics, Plustek, Reflecta, and Quato scanner device drivers on a macOS system.
To use devices from Braun, Microtek, Pacific Image Electronics, Plustek, Reflecta, and Quato, the installation of device drivers is required. There are two ways to install these drivers:

1. Automatic installation (internet connection required)
If the SilverFast Installer finds an online connection, it will automatically download and install the latest drivers for you. If you cannot provide an internet connection for the installation program, please install the drivers as described under point 2. If you have established an internet connection after having started the installer, please restart the installation program.


2. Manual installation
If no internet connection is available for the installation, please install the device drivers manually before starting SilverFast. Installing these drivers is necessary for SilverFast being able to recognize your scanner as the image source.

2.1 Download device drivers:
You will find the device drivers on our driver download website:

Plustek:https://download.silverfast.com/sf8/drivers/mac/Plustek.zip

Microtek:https://download.silverfast.com/sf8/drivers/mac/Microtek.zip

Braun/Reflecta/Pacific Image Electronics:https://download.silverfast.com/sf8/drivers/mac/AFL.zip

Quato:https://download.silverfast.com/sf8/drivers/mac/Quato.zip
Please download the drivers from our website and unpack them by double-clicking.

2.2 Copy device drivers to:
Please copy the extracted folder into the specified folder in the Library directory of your operating system.
e.g.: OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files
The final folder structure should look like this:
e.g.: OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Plustek
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Microtek
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨Quato
OSX 10.14 Mojave⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨LaserSoft Imaging⁩ ▸ ⁨Support Files ▸ ⁨AFL
 

OSXOSX: My 32 bit Quato/Canon/Epson scanner was not found on my Mac 64 bit system.
Concerns the following scanners:
Quatographic:
Intelliscan 5000

Canon:
Canon 8800F
Canon 8600F

Epson:
EPSON 2400 (Photo) / GT-9300UF
EPSON 2450 / GT-9700F
EPSON 2480
EPSON 2580
EPSON 4490 / GT-X750
EPSON V10 / GT-S600
EPSON V100 / GT-F650
EPSON V30
EPSON V300 / GT-F720
EPSON V33
EPSON V330
EPSON V350 / GT-F700
EPSON V37
EPSON V370
EPSON 1680 / 1680-Pro / ES-2200

 
plus 10_usage Usage Questions
plus 00_general General Questions
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