Quick Links







Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Assistente de suporte (FAQ)
My Plustek Scanner is not found on my 64 bit Windows system

SymptomSymptom:
My Plustek scanner is not being found on my 64 bit Windows system.

ProblemProblem:
SilverFast 6 is still a 32 bit software and can not use 64 bit drivers.

SoluçãoSolução:
Solution 1.:
Upgrade to a full 64 bit version of SilverFast 8.
(Your existing serial number will provide a discount.)

Solution 2.:
Extract the 32 bit folder from the Plustek driver package for your device.
Execute the setup.exe file from that directory.
It will first remove the 64 bit drivers.
On the second run it will install 32 bit drivers.

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