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Support Assistant (FAQ)
Distinct colored stripes with flatbed scanners scanning transparencies
SymptomSymptom:
My flatbed scanner shows distinct colored stripes in direction of scan when scanning transparencies.
ProblemProblem:
At every start of the scan a scanner calibration takes place. It is mandatory that the part of the scan plate that is used for this routine remains uncovered, and no image is placed there.

Scanners which feature a scantray must have that tray completely inserted.

SolutionSolution:
The problem described above usually appears because the film holders are not used, instead the images that are going to be scanned are placed onto the glass plate directly.

Do use the film holders provided with the scanner to avoid the problem. At least use them to check which area must be kept free in order to ensure that the calibration runs correctly.

My problem is now solved. My problem is still not solved.
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