Quick Links

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.


minus Support-SF8 SilverFast 8
minus 70_apple_osx Apple OSX
OSXNew USB-C MacBook Connectivity
Current Apple computers provide a modern Thunderbolt connection. This port is fully USB-C 3.1/FireWire compatible and is therefore suitable for connecting scanners. A compatible adapter cable is required for the connection.


In case of problems, please check first if your scanner is shown in the macOS system report. The device must be displayed there in the Hardware/USB or FireWire section.
(Apple Symbol -> About this Mac -> System Report...)

If the scanner is not displayed there, please check if the device is instead displayed as a different device that you do not know. This could be a hard disk for example. If this is the case, your adapter does not meet the necessary requirements for connecting a scanner.

Please note that the USB-C ports on current MacBooks require two or more adapters to support FireWire. If you encounter any difficulties, please disconnect and reconnect the adapters.