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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 10_usage Usage Questions
transparencySelect Scan mode.
Available options depend on scanner model:

reflective reflective for paper and other opaque materials. Only available on flatbed devices.
transparency transparency for scanning slides and film.
transparency wide transparency for scanning large slides and film. (Available only on certain EPSON scanners.)
 

transparencyI can not select transparency mode.
The transparency selection(s) do not appear when I click the reflective button.

I can not select Negative and Kodachrome modes.
 
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