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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 9
minus 10_usage Usage Questions
bitdepthVery dark scan results (when creating raw data HDRi RAW files)
HDR(i) RAW files are being saved using gamma 1.0.
 

benutzungsfragenHow can I make sure I get high quality scans?
- selecting resolution
- improving sharpness
- reducing noise
- optimizing Dynamic Range
 

benutzungsfragenHow do I quickly get a natural looking image?
SilverFast offers various automatic image adjustment methods. Using them will automatically set the highlights, shadows and gradation to suit your individual image content.
 

bitdepthWhich bit-depth should I use?
bitdepth24
48->24 Bit is the standard option used for .jpg images and most standard image files.
 

gccHow do I adjust the global color values using the Global CC?
The Global Color Correction can be helpful for:
-remove color casts.
-adjust color perception.
-adjust global color temperature.
 

benutzungsfragenHow can I measure the maximum usable resolution for my scanner?
The edge contrast defines the actual resolution an individual device can obtain.
This value varies from the given physical resolution due to several physical effects.
This knowledge allows you to select the most efficient resolution for your scans.
Obtaining the best resolution and sharpness while limiting scan time.
LaserSoft Imaging offers the USAF resolution target to measure this resolution.
It allows you to measure your scanner's best resolution and to set the optimal USM values for a certain resolution.

More information on the USAF can be found here on our website.

These targets can also be purchased in our onlineshop.

For more information please visit our movie page.
Here you will find our movies on setting the resolution for your SilverFast product.
 

meMulti-Exposure. (ME)
Multi-Exposure uses two separate scans to achieve a much higher Dynamic-Range than a standard scan could.

This greatly reduces sensor noise. Especially in dark image areas. Additionally the higher Dynamic-Range offers a great advantage when processing images in professional imaging software like SilverFast HDR Studio or Photoshop.

Multi-Exposure is available in SilverFast SE Plus and Ai Studio.
 

it8_copyIT8 calibration.
The IT8 calibration creates an individual ICC profile for your scanner. It makes sure your scanner produces correct colours and utilises the entire range of colours available from it's sensor.

This is a basic step in professional image processing.

The SilverFast IT8 calibration is fully automatic. In most cases no user interaction is required. Only the target's reference file might have to be provided. The profile is automatically created and put in use.

The IT8 calibration is available in SilverFast Ai Studio.
 

scansunscharfbwScans from Black&White negatives show artifacts.
 
technischefrageI've an issue with the quality of my images.
The problem isn't covered by the entries above.
It is most essential that you exactly describe why you're unsatisfied with the scan results. So please don't simply say "unacceptable", but "unacceptable, because I expected them to look like ..., but instead they look like ..., although I tried to ... and ...".
Be concise, but the better you're description, the better we can assist you.
 
plus Support-SF8 SilverFast 8
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