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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
My tax-ID is not accepted on the website.

SymptomSymptom:
My tax-ID is not accepted in the SilverFast webshop.

ProblemProblem:
The service verifying tax-IDs is off-line between 23h and 5h.

SolutionSolution:
Please purchase after 5 o'clock in the morning and before 23 o'clock. If you still have problems click on the "My problem is still not solved" link below and contact us through our support form.

My problem is now solved. My problem is still not solved.
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