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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
Pipette tool.

SymptomSymptom:
What does the Pipette Tool do and how do I use it?

SolutionSolution:
The Pipette tool allows you to select the darkest (black point/shadows) and brightest (white point/highlights) locations in your image.
You can also use it to remove color casts from your images.


The White Point pipette.


It is used to tell SilverFast where in the image the brightest point in the image should be.
It will be set as the maximum value and no brighter areas will exist in the final image.

The Black Point pipette.

It tells SilverFast where the darkest point in the image should be.
It will set the minimum value and no darker areas will exist in the final image.

The Neutral Point pipette.

It tells SilverFast which area should be a neutral gray.
This removes any color cast present in that area.
In SilverFast Ai Studio up to four points can be set to remove complex casts.

Using the 4 point pipette in Ai Studio:
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Using the single point pipette:
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The Reset Automatic will reset all changes to the Histogram and Gradation.

This will reset any changes you made using any of the Pipette tools.

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