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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Deleting the SilverFast preference files didn't solve my problem.
minus 80_install Installation
technischefrageMy Plustek Scanner is not found on my 64 bit Windows System.
 

downloadproblemWhere can I find the driver for my scanner?
 

serienummer_verlorenUpgrades and/or new features activation.
 

InstallationWhen trying to install SilverFast, I get an error message.
 

downloadproblemThe installer is telling me, SilverFast had been installed, but I can't find it anywhere.
 

technischefrageOnly SF_Launcher starts with option "Choose plugin folder", nothing else happens.
You are using an outdated SilverFast 6.4 version.
 

technischefrageSilverFast first seems to start, but then simply quits while launching.
A driver conflict is likely to cause this issue.
 

technischefrageI have other imaging devices connected to my computer.
(These can be other scanners, multi-purpose scan/print/fax combo devices, webcams, even graphic tablets).
 
plus 70_apple_osx Apple OSX
plus 65_windows_win Windows specific Questions
plus 55_ps Photoshop Installation
plus 10_usage Usage Questions
plus 00_general General Questions
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