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Note: Caution when updating to MacOS Mojave (10.14)




Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
Delete SilverFast 8 Preferences Files with Service Dialog

SymptomSymptom:
A lot of issues can be resolved by deleting the SilverFast preferences, e.g.:
  1. You changed settings, and now you want to reset SilverFast to defaults
  2. SilverFast once worked, but not anymore for an unknown reason
  3. SilverFast "acts strange" somehow
  4. SilverFast doesn't seem to accept changes you make in the program

ProblemProblem:
I want to set back SilverFast to the original state where everything worked fine.

SolutionSolution:
Resetting is most easily done with help of the service dialogue.
1. You call the service dialog with the icon just below the scanner selection in the SilverFast welcome screen.

welcomescreensf8_en_neu

2. Selecting "Software reset" resets SilverFast to its factory settings.
Please note that your saved frames and user settings will be lost!
In case you would like to save your settings folder first, you have to do this on folder level.

servicedialogsf8_en_neu


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