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Support Assistant (FAQ)
Error message "Cannot calibrate scanner" on prescan or scan
SymptomSymptom:
SilverFast displays an error message "Cannot calibrate scanner" when I click on either "Prescan" or "Scan" and doesn't start the scan process.
ProblemProblem:
As a part of the scanner initialisation done before any given scan, a scanner tries to establish what can be measured as the maximum value of light for each CCD element (white-point calibration).

If the part of the scanner used for this is covered or blocked somehow, this calibration might fail.

SolutionSolution:
Please make sure that depending on the scanner manufacturer and model:
  • A cover of the transparency unit is removed for transparency scans.
  • A scanner tray for transparent scanning is completely inserted into the scanner.
  • If no film holders are used, please check with help of the film holders what area of the scanner flatbed must remain uncovered by your images.
My problem is now solved. My problem is still not solved.
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