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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
My EPSON Scanner is not found on my OS X system.

SymptomSymptom:
When SilverFast is started it is not able to access the EPSON scanner correctly. Even though the scanner is directly connected by USB and shown in the OS X System Report.

ProblemProblem:
The EPSON Scanner Monitor tool can not be closed correctly on newer OS X systems.

SolutionSolution:
You can check and solve this through the OS X activity monitor's list of active tasks.
Applications -> Utilities -> Activity Monitor -> Memory tab

Look for active EPSON tasks especially the EPSON Scanner Monitor or EPSON Scanner Manager.
Simply search for Epson using the Search field in the upper right of the activity monitor.

Mark and close them using the quit button above the task list.

Now SilverFast should be able to access the scanner.


Alternatively you can use the Epson uninstaller to remove the ICA (image capture) extension, and/or the Epson Scanner monitor from the system.
This uninstaller can be downloaded from: 
http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?type=highlights&noteoid=187764

I
n case the uninstall does not remove the EPSON scanner monitor you can delete it manually from the directory
/Library/Application Support/

My problem is now solved. My problem is still not solved.
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