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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
Select Material.

SymptomSymptom:
Which material should I select and what kind of influence does this have?

SolutionSolution:
positiv Positive material.
  • Used for scanning slides, positive transparencies and any reflective material.
  • Uses separate ICC profiles for transparency and reflective (if available).
  • Offers available tools based on wether reflective or transparency is selected.
  • Can be calibrated using IT8 calibration (available in SilverFast Ai Studio).

kodachrome Kodachrome mode.
  • Special mode used for scanning various Kodachrome emulsions.
  • Uses special settings optimized for use with Kodachrome film.
  • Uses a dedicated Kodachrome profile.
  • Can be calibrated using a special Kodachrome target (calibration tool available in SilverFast Ai Studio). 
  • Only available in transparency mode.

negativ Negative mode.
  • Offers the advanced NegaFix tool for conversion of negatives into positives.
  • Uses special, dedicated film profiles to optimize the conversion.
  • Only available in transparency mode.

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