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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 40_unlock Serialisation issue
kannnichtfreischaltenHow do I activate SilverFast 8 to get rid of those "LaserSoft Imaging" watermarks?
You can simply enter your SilverFast serial number through the welcome screen's service dialog. Please see the movie =>
 

OSXOSX: SilverFast can not access my inserted CD and does not serialize.
Please unmount any external file mounts. The limited rights SilverFast uses do not allow the search of these. This might keep SilverFast from finding the CD if it comes later in the search queue.
 

kein_cd_laufwerk_vorhandenMy Computer does not have a CD drive.
I require an alternative way to install and download my SilverFast version.
 

serienummer_verlorenI got a 32 digit key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XX) from my reseller. How can I unlock my SilverFast version?
 

serienummer_verlorenI lost my SilverFast serial number - please help!
 

kannnichtfreischaltenHow do I activate SilverFast for a Linotype-Hell high-end scanner (Tango, Topaz, Nexscan, Primescan, Chromagraph)?
If your computer is connected to the internet, you can use the "Automatic Activation" (or deactivation). Otherwise, you can either get the necessary code on our website or you give us a call (+49 431 56 00 9 0, Mo-Fr 8.30-12.30 and 13.30-17.30 MET).
 
plus 00_general General Questions
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