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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
App Nap deaktivieren

SymptomSymptom:
Unter OSX 10.9 stoppt SilverFast die Verarbeitung.

ProblemProblem:
Bei Verwendung einer anderen Software deaktiviert OSX 10.9 SilverFast unter umständen.

SolutionSolution:
Führen Sie im Installationsordner einen Rechts-Klick auf die SilverFast 8 app aus und wählen Sie im Kontextmenü Informationen.
(/Programme/SilverFast Application/SilverFast 8/SilverFast 8 app)

Aktivieren Sie dort die App Nap deaktivieren Checkbox.

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