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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
Unable to shut off color management in printer driver (OS X).

SymptomSymptom:
The Delta E value of a processed printer profile is very high when using OS X.

ProblemProblem:
When printing the printer profile target, the printer's color management must be disabled.

From OS X 10.6 some printer drivers no longer allow to deactivate the color management. 

SolutionSolution:
The following steps provide a possible workaround:

If closed, open the print dialog's Details.



Select Color Matching from the pull-down menu.
The availability of other settings depends on your printer.
Therefor this dialog may vary slightly, depending on which printer you are using.



In the Color Matching dialog select ColorSync.
Open the Profile pull down menu and select Other Profiles.



In the Select ColorSync Profile window, search for Wide Gamut RGB Profile and select it.



The list of profiles can be very long. So I suggest using the search field.



Now select your paper type, resolution and print quality as usual. In case you have questions on the exact settings, please consult the printer manual or contact the printer manufacturer.

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