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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
My Computer does not have a CD drive.

SymptomSymptom:
I can not serialise because SilverFast demands a CD to unlock. But my computer does not have a CD drive.

ProblemProblem:
The SilverFast serial delivered with your scanner is bound to a CD.

SolutionSolution:
We offer alternative serial numbers which will have your name embedded. These serials do not require a CD to unlock. In the next step we will ask for your current serial data. Your current serial will then be replaced with a new one. Your registered user data will automatically be transferred to the new number. Your old number will become invalid.

-> Follow this link to continue <-


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