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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
SilverFast 8 can not find my Nikon Scanner on my Windows machine.

SymptomSymptom:
My Nikon scanner is not recognized by SilverFast 8.

ProblemProblem:
SilverFast 8 uses new unique drivers. These require that old drivers like these installed by Nikon or SilverFast 6 have to be removed.


In case you are using a Windows 8 64bit system you can find informations on how to install drivers on that system here in our support system!

In case you are using a Windows 8.1 64bit system you can find informations on how to install drivers on that system
 here in our support system!

SolutionSolution:
Since version 8.0.1r51 SilverFast includes a certified driver. In case you have issues accessing the driver, make sure you are using the latest update.


First you can try simply plugging your Scanner into a different USB/FireWire port.
This often reinitializes the automated driver installation.
 
You can also install the driver through the Windows device manager:
(Win-key + pause-key -> device manager is in the upper left corner) or (start menu -> right-click on computer -> properties -> device manager) 
  1. First download this file containing the driver and un-zip it into an empty directory.
  2. Open the device manager.
  3. Right-Click the Nikon scanner and select "update driver software".
  4. Select "Browse my computer for driver software".
  5. Click the "Browse..." button to "Search for driver software in this location".
  6. Select the directory containing the unpacked driver .inf.
  7. In case warning about verification appears select "Install this driver anyway".
  8. After the installation was successful you can remove the .inf file/directory again. Windows has placed the file in its internal folder.

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