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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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benutzungsfragenAfter the current Photoshop update has been installed, the Photoshop plug-ins are missing.
When upgrading to a new generation, Photoshop does not automatically move the installed plug-ins to the new version.

Upcoming installation files for LaserSoft Imaging products will take this into account and install plug-ins in Photoshop CC 2019 as well.

It is also possible to manually move the plug-ins. Therefore, the entries can simply be copied or moved from an older Photoshop installation into the plug-in directory of the current version. The plug-ins folder is located directly in the installation folder of the respective Photoshop version, for example:
For Windows:
C:/Applications/Photoshop CC 2019/Plug-ins
For macOS:
/Applications/Photoshop CC 2019/Plug-ins
 

isrdiSRD infrared scratch and dust removal.
iSRD is a fully automatic scratch and dust removal tool. It detects defects through the hardware using the scanners infrared sensor.

This option is only available for transparency scans and scanners which offer an infrared channel.

It can not be used with silver halide based B&W film. The silver halide emulsion of these films block the infrared beam (more info here).
 

srdSRD scratch and dust removal.
SRD is the software sided scratch and dust removal. Other than the hardware based iSRD this tool must be adjusted individually to each image. To view our changes you have to activate the 1:1 preview in the SRD tool dialog.

The SRD tool always must be individually tailored to each image. The expert dialog offers the possibility to use masks to limit the correction to certain areas. SilverFast Ai Studio offers up to four layers with different settings.

SRD has been replaced by the more advanced SRDx in version 8.8
 

scansunscharfbwScans from Black&White negatives show artifacts.
 
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