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In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

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Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

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Support Assistant (FAQ) Quickselect Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
I just updated and my SilverFast does not start anymore.

	Symptom:
	I get an error telling me, SilverFast could not be started.

	Solution:
	In case you have installed SilverFast for more than one scanner make sure that the latest updates are installed for all versions. SilverFast has core components and modules for individual scanner. Older modules will not be able to use newer core components. Therefor all installed modules require the latest release. In some cases the settings might not be updated correctly. (e.g. when they were locked during the update) In such a case you can reset SilverFast through the welcome screen's service Dialog. In case these steps do not help try reinstalling SilverFast.

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