Theme: Prescan button
Q:

"error in scan start, cannot calibrate scanner"
"error in scan start, cannot get parameter from scanner"
Cannot send Command "Set Window"

A:

cause:
error message(s) typically indicating communication problems software to hardware. for example, sending command(s) with information on scan area, scantype, etc. failed or were rejected by scanner.

remedy:
- try pressing the pre-scan rsp. scan button again, most of the time this helps. If not...
- check bus configuration (SCSI, USB, FireWire)
- check driver files for timeliness
- check hw revision for timeliness


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Q:

"error in scan start, cannot calibrate scanner".
"error in scan start, cannot get parameter from scanner"
Cannot send Command "Set Window"

A:

remedy
most of the time it helps pressing the pre-scan rsp. scan button again.
If this does not cure the problem, and you work on a flatbed scanner with integrated/optional transparency unit, try this:
switch to the other mode, do a prescan there and than switch back to your mode.
If problem persists, read the FAQ in this subsection related to "Prescan Button"


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Q:

I drew two scan marquees on my preview, and now that my last drawn marquee is active I cannot swap back to the other marquee. How can I make the other marquee become active again?

A:

If a (small) scan marquee is located behind another (larger) marquee, the small marquee cannot be selected untill the overlaying marquee is moved (downsized) so that the "hidden" marquee is outside the overlaying marquee.
Click once on the small marquee now and it becomes the active scan marquee.


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Q:

My SilverFast for my 3600 film scanner freezes upon hitting the prescan button. Is this a bug?

A:

This effect is known when the 3600 film scanner is fire wire connected to a Windows 98 system.
Please delete this file sbp2port.sys in: Windows / System32 / drivers
and restart your system.

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