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Polish (Store only)Technical Support-Hotline
From Monday to Friday you can reach our support hotline.
Americas
Availability US office:
2:00 p.m. - 5:00 p.m. EST (Eastern Standard Time)
Availability German office:
4:00 a.m. - 6:00 a.m. EST and
8:00 a.m. - 10:00 a.m. EST
Phone: (+1) 941-351-9400
Fax: (+1) 941-351-9402
(Please add an email address if possible!)
Europe, Asia, Africa, Australia, Oceania
Availability:
10:00 a.m. - 12:00 a.m. CET (Central European Time) and
2:00 p.m. - 4:00 p.m. CET
Phone: (+49) (0)431-5600938
Fax: (+49) (0)431-5600979
In order to help you as quickly and effectively as possible, please provide the following information:
Americas
Availability US office:
2:00 p.m. - 5:00 p.m. EST (Eastern Standard Time)
Availability German office:
4:00 a.m. - 6:00 a.m. EST and
8:00 a.m. - 10:00 a.m. EST
Phone: (+1) 941-351-9400
Fax: (+1) 941-351-9402
(Please add an email address if possible!)
Europe, Asia, Africa, Australia, Oceania
Availability:
10:00 a.m. - 12:00 a.m. CET (Central European Time) and
2:00 p.m. - 4:00 p.m. CET
Phone: (+49) (0)431-5600938
Fax: (+49) (0)431-5600979
In order to help you as quickly and effectively as possible, please provide the following information:
- -Your operating system
- -Your scanner model
- -Your SilverFast version
(e.g. 8.8.0r8) - -Your SilverFast serial number
- -Your registered e-mail address
inApp Support
You can also contact us from within SilverFast. In the Help menu you will find the entry "Request Online Support". This has the advantage, that it will provide us with your log and support files.
Support Tool Contact
In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.
Support Tool for OS X / macOS
Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.
Support Tool for Windows
Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Support Tool for OS X / macOS
Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.
Support Tool for Windows
Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Quick Links
Support Tool Contact
In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.
Support Tool for OS X / macOS
Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.
Support Tool for Windows
Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
Support Tool for OS X / macOS
Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.
Support Tool for Windows
Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
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