From Monday to Friday you can reach our support hotline.
Americas
Availability US office:
2:00 p.m. - 5:00 p.m. EST (Eastern Standard Time)
Availability German office:
4:00 a.m. - 6:00 a.m. EST and
8:00 a.m. - 10:00 a.m. EST
Phone: (+1) 941-351-9400
Fax: (+1) 941-351-9402
(Please add an email address if possible!)
Europe, Asia, Africa, Australia, Oceania
Availability:
10:00 a.m. - 12:00 a.m. CET (Central European Time) and
2:00 p.m. - 4:00 p.m. CET
Phone: (+49) (0)431-5600938
Fax: (+49) (0)431-5600979
In order to help you as quickly and effectively as possible, please provide the following information:
- -Your operating system
- -Your scanner model
- -Your SilverFast version
(e.g. 8.8.0r8)
- -Your SilverFast serial number
- -Your registered e-mail address