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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF8 SilverFast 8
minus 10_usage Usage Questions
scansunscharfcolArtifacts and distortions in iSRD corrected images
In case you downloaded our SilverFast 8.8.0r9 update and experience issues similar to the image shown on the right, please download the update from our website again and reinstall it.

Please note that this issue can also occur with B&W images and certain dense Kodachrome films. In this case the issue occurs because the dense emulsion is blocking the scanner's infrared channel. (more info here)
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isrdiSRD infrared scratch and dust removal.
iSRD is a fully automatic scratch and dust removal tool. It detects defects through the hardware using the scanners infrared sensor.

This option is only available for transparency scans and scanners which offer an infrared channel.

It can not be used with silver halide based B&W film. The silver halide emulsion of these films block the infrared beam (more info here).
 

scansunscharfbwScans from Black&White negatives show artifacts.
 
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